SHIPPING POLICY

Delivery & Shipping Policy

Important Shipping Information:

Estimated Delivery Time: Most orders will arrive within 3-14 days depending on your location.

Dispatch Timeframe:

Orders placed before 12 PM AEST (Monday to Friday) will be dispatched the same day. Orders placed after this time will be dispatched the next business day.
Orders placed over the weekend or on a public holiday will be dispatched the next business day.
During high volume periods, such as holidays or sales, please allow up to 48 hours for dispatch.

Delivery Details:

Order Tracking:

Once your order has been dispatched, you’ll receive an email with a tracking number. Allow up to 48 hours for tracking updates.
If you haven’t received your tracking information, please check your Junk or Spam folder.

Custom Duties & Taxes for International Orders:

Customers may be charged customs duties and taxes for importing products into their country. These fees are not collected or handled by Blitzdoll.
If duties or taxes are not paid or the parcel is unclaimed, DHL will attempt redelivery. If unsuccessful, the parcel will be disposed of, and no compensation will be provided.

Pre-Orders:

If you purchase a pre-order item with in-stock items, your order will ship when the pre-order item becomes available.
Pre-orders cannot be cancelled once placed.

Return to Sender:

Orders returned to us due to undeliverable addresses will be credited with a store credit (excluding shipping costs).
To find out why your order was returned, please contact the shipping company directly using your tracking number.

Delays & Lost Packages:

Blitzdoll is not responsible for delays, lost, or stolen packages once they are confirmed delivered by tracking.
Customs processing delays may occur, which are beyond our control.

Contact Us:
For any shipping or delivery inquiries, please reach out to us at contact@blitzdoll.com